NOTE: Sections highlighted in red, needs review/approval and additional information. Please check sections “Process for parcel damaged in-transit and Process for parcel lost in-transit.”
Sections highlighted in Blue means information has been updated.
Shipping Conditions:
Novin Couture (“we” and “us”) is the operator of (https://novincouture.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Standard Shipping Fee
We offer a standard shipping fee (5 EUR) on all items ordered on our website. This means no additional shipping fee to be collected upon the arrival of package at the destination.
Delivery Terms
Shipment Origin
All orders ship from Kuala Lumpur.
Transit Time Domestically
Order will be shipped the same day. Domestic orders can be delivered within 24 hours.
Transit time Internationally
International orders will be shipped same day; however, the transit time may varies according to the carrier shipping time, which is DHL.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Novin Couture will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses. We are unable to offer this service using courier services.
Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the Website.
Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please submit an enquiry at:
https://novincouture.com/contact/
Email us at info@novincouture.com
Call us: UK +44 777 043 73 14
UAE +971 52 497 2035
